faqs
If you have any questions at all that we do not cover below please get in touch via our Contact page.
General Questions
Our services
We offer an array of jewellery and diamond services with specialist expertise:
Servicing including Cleaning, Polishing, Resizing, Remodelling and Bespoke Design
Why Annabels?
Our Promise
• At Annabels Fine Jewellery, every diamond, natural or lab-grown is chosen with care, passion, and
integrity. We celebrate beauty, rarity, and responsible luxury. With us, your diamond is more than a
gem; it’s a statement of elegance and conscience.
Certified Quality You Can Trust
• Every diamond at Annabels whether natural or lab-grown is independently certified for Cut, Colour,
Clarity, and Carat Weight by respected gemological laboratories such as the GIA or IGI.
These laboratories are globally recognised for their strict grading standards, ensuring complete
transparency and confidence when comparing diamonds. We believe certification is essential when
assessing quality and value, and we will always guide you to ensure you are comparing like-for-like.
Professional Standards & Credentials
• Annabels Fine Jewellery upholds the highest industry standards.
With three generations of continuous jewellery expertise, our commitment extends beyond
craftsmanship to ethical sourcing, responsible practices, and integrity at every stage.
We proudly align ourselves with professional bodies and reputable suppliers who share our
dedication to excellence, ensuring every piece we offer meets our meticulous standards of quality
and responsibility.
Personal Service & Complete Confidence
• Whether you are browsing, commissioning a bespoke design, or choosing a diamond for a moment
that matters, you are always welcome to speak directly with our knowledgeable team.
Every enquiry is handled with care, patience, and a genuine desire to help. If we feel another
specialist within our team can better support your question, we will connect you with them
immediately ensuring you always receive the most accurate and helpful guidance.
Do you offer aftercare and maintenance on products?
Yes, we offer a few different options for product care. Please contact us on info@annabelsdiamonds.com for further information.
Why buy a diamond on the internet?
At Annabels Fine Jewellery, we’re committed to delivering exceptional service with ease and convenience. We understand our clients lead busy lives, so our experience is designed to let you browse and buy at your own pace. We consistently o%er competitive prices while maintaining the personal service, expertise, and trust you expect when making an important jewellery purchase.
Can I order over the phone?
Do you have a brochure?
Products
What is the process for purchasing bespoke jewellery?
At Annabels Fine Jewellery, every piece is crafted especially for you. We are a bespoke jeweller, which means each design is tailored to your vision rather than taken from preset stock. Our team combines generational expertise, gemmological training, and meticulous craftsmanship to create jewellery of exceptional quality. Whether you choose a natural or lab-grown diamond, we guide you through every step from selecting your stone to approving your final design. With transparent pricing, personalised service, and expert attention to detail, you receive the very best value and a piece that is uniquely yours.
Who owns the Bespoke design that I submit?
Who owns the Bespoke design that I submit?
You may wear the design proudly as an Annabels piece. However, Annabels Fine Jewellery retains the exclusive rights to any design created through our Bespoke program. As the owner of the design,
Annabels reserves the right, in our sole discretion, to use the design, including any variations, edits,
or adjustments to the design, for marketing, promotion, advertising, selling, or any other consumer-
related activities
How can I be sure of the quality of my diamond?
We are committed to delivering only the best quality. All of our Diamonds come with a GIA certificate to prove this. You can find out more about GIA diamonds here
What is your warranty?
Annabels offers a comprehensive warranty covering manufacturing defects. We also provide
guidance for routine maintenance and cleaning. You can find out more information here
How are your diamonds sourced?
At Annabels Fine Jewellery, we work closely with a network of trusted and reputable diamond suppliers who share our commitment to ethical and responsible sourcing. Every natural diamond we o%er is guaranteed conflict-free, and our partners strictly adhere to the Kimberley Process, ensuring the diamonds are traded ethically and transparently. We proudly o%er independently certified diamonds, with grading provided by leading gemmological laboratories such as GIA and IGI. This means every diamond, natural or lab-grown is accompanied by reliable documentation of its cut, colour, clarity, and carat weight, giving you complete confidence in your purchase.
Pricing & Payments
Why are Annabels Fine Jewellery’s diamonds cheaper than most?
At Annabels Fine Jewellery, our priority is to o%er exceptional quality and genuine value. By sourcing directly from trusted suppliers and operating with a streamlined, independent model, we’re able to price our natural and lab-grown diamonds with clarity, fairness, and transparency. We carefully curate every stone for its beauty, performance, and certification, while keeping unnecessary overheads low. This allows us to o%er remarkable diamonds at highly competitive prices without ever compromising on craftsmanship, service, or expertise.
Why does Annabels Fine Jewellery have competitive prices?
Unlike many traditional jewellers, we do not operate with large overheads or inflated running costs. This allows us to pass meaningful savings directly to our customers when sourcing and crafting each piece of jewellery.
Do your prices include VAT?
Yes, All the prices on our website include VAT at 7.5%.
What payment types do you accept?
We accept the following cards: Visa Credit, Visa Debit, MasterCard, Amex We also accept bank transfers.
Delivery, Returns & Refunds Policy
Can I return my product if I’m not happy?
At Annabels Fine Jewellery, our priority is to o%er exceptional quality and genuine value. By sourcing directly from trusted suppliers and operating with a streamlined, independent model, we’re able to price our natural and lab-grown diamonds with clarity, fairness, and transparency. We carefully curate every stone for its beauty, performance, and certification, while keeping unnecessary overheads low. This allows us to o%er remarkable diamonds at highly competitive prices without ever compromising on craftsmanship, service, or expertise.
Can I exchange a product?
Unlike many traditional jewellers, we do not operate with large overheads or inflated running costs. This allows us to pass meaningful savings directly to our customers when sourcing and crafting each piece of jewellery.
How long does it take to receive my jewellery?
Yes, All the prices on our website include VAT at 7.5%.
Is my shipment insured?
We accept the following cards: Visa Credit, Visa Debit, MasterCard, Amex We also accept bank transfers.
Can I insure my diamond ring or jewellery?
We accept the following cards: Visa Credit, Visa Debit, MasterCard, Amex We also accept bank transfers.
Our Policies
What is your Privacy Policy?
What are your Terms & Condtions
Please click here for our Terms & Conditions
What is your Returns & Refunds Policy
How do I return a faulty product?
Diamonds FAQs
What are the different diamond types?
• Lab-grown diamonds: Created in controlled environments with identical chemical, physical, and optical properties as natural diamonds.
• Natural diamonds: Formed over millions of years in the Earth, each one is unique.
Lab-grown diamonds
What are the 7 C’s?
The 7 C’s help you evaluate both natural and lab-grown diamonds: Cut, Colour, Clarity, Carat, Certification, Conscience, and Cost. Cut, Colour, Clarity, and Carat are the traditional gemological qualities. Certification ensures authenticity, Conscience reflects ethical sourcing and sustainability, and Cost helps you balance quality with value.
What are the different shapes of diamonds?
Diamonds come in a variety of shapes, including round brilliant, oval, pear, emerald, cushion, marquise, and princess. Each shape has unique light reflection and visual appeal. Your choice depends on style, setting, and personal preference.
How are lab diamonds made?
Lab-grown diamonds are created using either:
• High-Pressure High-Temperature (HPHT): A diamond seed is subjected to extreme
heat and pressure to mimic natural diamond formation.
• Chemical Vapour Deposition (CVD): Carbon atoms are deposited layer by layer
onto a diamond seed in a controlled chamber to grow a crystal.
How do I choose between HPHT and CVD lab diamonds?
Both HPHT and CVD diamonds are chemically and physically identical to natural
diamonds. CVD often offers cleaner crystals with fewer inclusions, while HPHT can
produce larger stones efficiently. At Annabels, we guide you to the stone that balances
quality, size, and price.
Certification of diamonds
All our diamonds, natural or lab-grown, come with certification from trusted
gemological labs like GIA or IGI. Certification ensures authenticity, grading, and
traceability.
Why could there be variations in diamond quality?
Even diamonds of the same carat can differ in cut, clarity, and colour. Lab-grown diamonds may also show minor variations depending on growth method. For natural diamonds, inclusions and colour zoning contribute to uniqueness.
Are lab-grown diamonds sustainable and environmentally friendly?
Lab-grown diamonds typically have a smaller environmental footprint compared to mined stones. We also carefully source our natural diamonds from responsible mines that follow strict environmental practices.
Are Annabel Fine Jewellery diamonds ethical?
Yes. All Annabel Fine Jewllery diamonds, natural or lab-grown, are conflict-free and responsibly sourced. Lab diamonds are fully traceable; natural diamonds come from suppliers adhering to ethical mining standards.
What should I consider when buying a diamond?
• Certification: Always request verified grading.
• Quality: Consider cut, colour, clarity, and carat weight.
• Ethics: Ensure the diamond is responsibly sourced.
• Budget: Lab-grown diamonds may offer higher quality at a lower cost, while
natural diamonds are valued for rarity and provenance.
Natural Diamond FAQs
Where do your natural diamonds come from?
Our natural diamonds are sourced from a select network of trusted suppliers who
operate in countries with strong ethical and environmental standards. We work only
with partners who adhere to the Kimberley Process and additional independent
auditing, ensuring every diamond is conflict-free, responsibly mined, and fully
traceable through the supply chain.
How do you ensure your natural diamonds are ethically and responsibly sourced?
At Annabels, ethics are non-negotiable. We vet every supplier for:
• Fair labour standards
• Safe working conditions
• Environmentally responsible mining practices
• Transparent supply chains
• Full compliance with global ethical certification schemes
Every natural diamond we offer has been selected for both its beauty and its
responsible origin.
What are inclusions, and how do they affect my natural diamond?
Inclusions are tiny, naturally formed internal marks the fingerprints of a diamond’s geological journey. They are normal and often microscopic. They can affect value depending on their size and visibility, but many inclusions have no impact on beauty to the naked eye. Our experts carefully assess each natural diamond to ensure inclusions never compromise brilliance or durability.
Are natural diamonds good for investment?
Natural diamonds are formed over millions of years and their rarity contributes to long- term value. While no diamond should be purchased solely as an investment, natural stones typically retain value better than lab-grown diamonds due to their limited supply and inherent uniqueness. If investment potential matters to you, our specialist team can guide you toward stones with desirable specifications and strong market desirability.
Do natural diamonds look different from lab-grown diamonds?
Visually, natural and lab-grown diamonds are almost indistinguishable, as both have the same chemical and physical structure. However, natural diamonds often display tiny variations subtle inclusions, growth patterns, or colour undertones that reflect their natural formation. These characteristics give each natural stone its one-of-a-kind character and story.
Why does my natural diamond have fluorescence?
Some natural diamonds emit a soft glow under UV light, known as fluorescence. This is a natural characteristic caused by trace minerals in the diamond’s formation. Fluorescence can be None, Faint, Medium or Strong. It often has little to no effect on appearance in everyday lighting. In some cases, fluorescence can even make near-colourless diamonds appear brighter.
Does fluorescence affect the quality or price of a natural diamond?
Fluorescence is not a defect. In most cases, it has minimal impact on price or beauty. Strong fluorescence may slightly reduce price due to market preference, but many clients actually love the unique glow and value advantage it offers.
How do I care for my natural diamond?
Caring for natural diamonds is simple:
• Clean regularly with warm water, mild soap, and a soft brush
• Avoid harsh chemicals
• Have your jewellery professionally checked once a year to ensure the setting
remains secure
• Store separately to avoid scratching softer gemstones
We offer complimentary cleaning advice and maintenance guidance to keep your
diamond sparkling for generations.
How do natural diamonds differ from lab-grown diamonds ethically and environmentally?
Both can be ethical choices when sourced responsibly.
• Natural diamonds: We source only from environmentally responsible mines with
strict labour, safety, and sustainability standards.
• Lab-grown diamonds: Created with far less land impact and full traceability.
At Annabels Fine Jewellery, we help you choose the option that aligns with your values
without compromising beauty or quality.